| Q: |
Who is FamilyClick? |
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Created by the same people who created The Family Channel,
FamilyClick is designed for parents who want their families to experience
the good Internet and benefits of the online world without being subjected
to offensive content, inappropriate material or predatory activity.
As a leading Internet Filter Service and a destination site
at which families can find top-quality online content, FamilyClick
does just that and provides a service that consumers demand. Now FamilyClick
is able to offer our superior suite of security solutions to families
who already have another ISP. We call it FamilyClick. |
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| Q: |
What technology does FamilyClick
use to block offensive material? |
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FamilyClick uses four main tools that work to protect you from
offensive or inappropriate material on the Internet.
- Two Step, Server-Based Filtering Technology:
-Site Review Filtering: Filter checks sites against an extensive
list of reviewed URLs - both filtered by technology and human-reviewed
- which have been deemed to contain inappropriate content.
Site review is the standard process by which most server-based
filtering solutions operate.
- ClickReview: Second step of FamilyClick solution represents
"next generation" of filtering technology. ClickReview scans
pages in real time and scores each web page based on a review
of the relationship and proximity of words to other words on
the page using a specially built dictionary of 5,000 words/phrases.
For instance, ClickReview can distinguish between a site on
"sexual harassment" and "sexual pictures." However, if inappropriate
word patterns are detected, the filter blocks access to the
site.
- Filtered Search Engine: FamilyClick members are free
to access any search engine they choose as all results are filtered
through the two-step filtering process at the appropriate access
level. That way, members can continue using their favorite search
engine and trust that results will come back free of offensive
material.
- Access Levels: Six different access levels are offered
so that parents can determine the level of filtering most appropriate
for their child. For its most restricted level, FamilyClick has
developed a "Children's Playroom" that only contains sites approved
by FamilyClick as appropriate for children. The Children's Playroom
is 100% safe.
- Monitored Chats: FamilyClick only provides access to
chat rooms that are either monitored by adults and/or protected
by ClickReview filtering technology to block out inappropriate
language/content.
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| Q: |
Aren't there desktop filters
out there that do the same thing? |
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No. Although there are a series of desktop filters on
the market, they do not prove as effective or reliable as the technology
used by FamilyClick. FamilyClick is the next generation of filtering
technology. With our system, the filters are housed on the Company's
server, therefore providing the strongest line of defense to prevent
inappropriate material from reaching your desktop or creative teens
from disabling the filter. Unlike desktop filters, parents will not
be responsible for installation of continuous upgrades. |
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| Q: |
How do the filters work? |
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FamilyClick uses both human review and automated processes
to scan the Internet and determine which sites belong in each content
category, and the sites that will be completely blocked. This massive
database of sites known to contain inappropriate content is updated
on a daily basis. FamilyClick utilizes new state-of-the-art technology
that not only looks at key words, but also reviews the relationship
and proximity of these words to other words on the page. This allows
FamilyClick to distinguish between sites concerned with "breast cancer"
and those on "naked breasts." Based on the access level selected by
parents, a site concerned with breast cancer can be reached only by
members in age appropriate tiers. |
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| Q: |
Who decides what is blocked? |
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Many web sites contain content that is
not considered offensive or objectionable, but rather intended for
a mature, adult audience. FamilyClick categorizes those sites into
twenty content categories. Parents can determine which of those sites
they want their children to have access to and choose the corresponding
access level. Click
Here to view access level definitions. |
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| Q: |
Can FamilyClick guarantee I will
not see objectionable or inappropriate material? |
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Due to the dynamic nature of the Internet,
no filtering product is 100% effective. However, at FamilyClick we
have taken every precaution to ensure your Internet experience is
protected from offensive material. If you happen to find an objectionable
site, simply email us the address and we'll quickly review it and
respond back to you. Likewise, if you think a site has been blocked
that should not be, just let us know. Click
here. |
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| Q: |
What does the service cost? |
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FamilyClick is 4.95 per month or 49.95 for a year. Either
choice includes the first 30 days free.
FREE 300 HOUR TRIAL MUST BE USED WITHIN ONE MONTH OF INITIAL SIGN
ON. TO AVOID BEING CHARGED A MONTHLY FEE, SIMPLY CANCEL BEFORE TRIAL
PERIOD ENDS.
Subscribers may incur charges from their ISP for telephone or other
communication charges or surcharges on their phone bill, depending
on their location and calling plan, even during the trial time.
This offer is available only to new subscribers in the United States
who are 18 or older and who have a major credit card.
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| Q: |
What do I get with my FamilyClick
subscription? |
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Each FamilyClick subscription gives you:
- Unlimited Family Member Accounts
- Multiple Access Levels
- Up to 4 email accounts with "Mail Block" and Spam controls
- Technical Support M-F, 9am to 5pm, ET at 757-459-6300
- First 30 days free
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| Q: |
What are the minimum requirements
for my computer? |
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- Windows 95, 98, or NT (currently does not work with MAC)
- 486 processor, 66 MHz (100 MHz or higher recommended)
- Connection through a local or national Internet Service Provider
(ISP)
- 16 MB RAM (32 MB RAM recommended)
- 50 MB unused hard disk space
- VGA or better monitor and video drivers
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| Q: |
Can I use FamilyClick with AOL or other
online services? |
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FamilyClick is compatible with most ISP's. However,
AOL, CompuServe and Juno will not work with FamilyClick. |
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| Q: |
Will FamilyClick work on my home network? |
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Yes. However there are a few things you must be aware of. If more than one person signs in concurrently, the first person to sign in will be the account and access level all are using. For example, if Son signs in at the Teen access level, and while he is signed in Dad his browser, Dad will not be prompted to sign in. Dad will be signed in automatically at Sons access level.
Further, if Son signs out while Dad is still on the Internet, Dad will get signed out. Dad will not notice this until he attempts to leave the web page he was on when Son cancelled at which time he will be prompted to sign in again.
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| Q: |
Can I use FamilyClick with cable or DSL? |
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Yes. |
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| Q: |
Can I use POP mail applications like Outlook Express
or Eudora as my FamilyClick e-mail? |
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No, POP mail will not work with FamilyClick's Internet
Filter. In order to utilize our filters and spam controls you must
use our e-mail provided with your account. |
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| Q: |
Can I use my FamilyClick account on more than one computer? |
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You may download our software on more than one computer,
but only one member of the Family account may be signed in concurrently. Click here to download the software. |
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| Q: |
I've already registered with FamilyClick and I just need to download the software, how do I do it?
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Click here to download the software. |
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| Q: |
I forgot my password. What can I
do? |
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If you do not remember your password and the password
hint does not help, call support at 757-459-6300, M-F, 9am to 5 pm,
ET. You will need to know the last 4 digits of the credit card used
to create your account to verify you are the person responsible for
this account. |
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| Q: |
When I access the Internet I go straight to FamilyClick's home page without signing in. Why?
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There could be several reasons for this. First, make sure the filter is Activated. You will not be prompted to sign in when the filter is Deactivated.
Another factor that causes this is when a previous member who was signed in recently closed the browser without signing out. This can happen with “always on” connections like cable or DSL. In this case FamilyClick will assume you are still the person who was signed in before and not require you to sign in, but will give you the access the other member was signed in at. To alleviate this problem, when you are done surfing go to FamilyClick's home page and click on the Sign Out link near the top. This will immediately drop your connection to our server and the next person will have to sign in.
Netscape's new version 6.0 does not support proxy servers and therefore will not require you to sign in. Currently FamilyClick is not compatible with this version of Netscape. |
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| Q: |
I have installed FamilyClick on my computer, but when I put in my Member name and Password it just comes back to the sign in page. What's wrong? |
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There are a few things that could be causing this.
Yahoo Companion is an application that interferes with sign in.
If you have it, it puts a "Y" on your browser. It will have to be
uninstalled. Any other program that modifies or manipulates your
browser will have similar effects, for example stock tickers, Hotbar,
etc.
If you have enabled "Content Advisor" in Internet Explorer you
will have to disable it. With our filtering it isn't needed anyway.
If you have disabled cookies in your browser you will have this
problem. Cookies must be allowed for Internet and Intranet zones.
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| Q: |
How do I know whether I am being filtered? |
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To check whether you are currently being filtered click here. If you see "the requested site is not accessible", then you are being filtered. |
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| Q: |
How do I deactivate FamilyClick? |
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In order to deactivate the filter you must use the Family Administrator member name and password. Click on the Start button in the lower left corner of your screen. Move your pointer to Programs, and look for FamilyClick in the list of program names. From the list that appears, click on Family Administrator. A box will appear with spaces for your Member name and Password. Enter those, and below them click on the Deactivate button.
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| Q: |
How do I uninstall FamilyClick? |
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In order to uninstall FamilyClick you must first deactivate
the filter. See above for instructions to deactivate. Once deactivated,
click on the Start button in the lower left corner of your
screen. Move your pointer to Programs, and look for FamilyClick
in the list of programs that appears. From the list that appears,
click on Uninstall FamilyClick. |
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| Q: |
How do I cancel FamilyClick? |
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You must either call us or send e-mail to familyfilter
that you would like to cancel your account. We will need the Administrator's
Member name, as well as the name on the account. Then you should deactivate
and uninstall your FamilyClick filter (see instructions above.) |
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