FamilyClick Email
FamilyClick provides its members with four web-based email accounts. The first one is
automatically created for the Family Administrator when you registered. The remaining three can be assigned to any of the member accounts you create. Your FamilyClick email address will be your member name, e.g., membername. 
To access your FamilyClick email account, just click on the mail icon at the top of the FamilyClick home page. The icon looks like a picture of a mailman. If the account is setup to automatically login to mail, you won’t need to enter a
username or password. Otherwise, enter the member name and password of the FamilyClick email enabled account.
The FamilyClick email interface is very similar to other web-based email services. You may
create folders to store your mail, you can create a list containing the email addresses of family and friends and you can compose and read email messages. FamilyClick’s email includes extensive online help. Just click on Help to access the Help pages.
Site Review
FamilyClick’s list of categorized websites is one of the most extensive available. Web sites are constantly being reviewed for content and updates to this list are made on a daily basis. However, even the most carefully maintained list may contain errors. Although rare, there is the possibility that you will encounter a website that should have been blocked. Also, you may be denied access to a site that should not be blocked. Because FamilyClick wants to ensure that our service is the most up to date and comprehensive filter available, we ask that you let us know when the filter isn’t behaving as you think it should. Our site review service has been set up to make it easy for you to tell us about sites that you’ve encountered but should have been blocked as well as sites you feel are incorrectly blocked.
Report a site that should be denied. If you come across a site that you think should have been blocked, the first thing you should do is to get the complete address (URL) of the site. If you report a site to us, it is very important that you send us the full and complete url. Because some url’s may be long and complex, the easiest way to capture it is to copy-and-paste. For those that are unfamiliar with copy-and-paste, this allows you to copy text
from one location and insert it in another.
Near the top of your browser is a field labeled “Address”. Here you’ll find the url of the site. While your browser is STILL AT THE OFFENDING WEB PAGE, place your mouse cursor in the address field and click with the left mouse button. The address should now be highlighted. Now, without moving the mouse, click the right mouse button and, on the menu that appears, move the mouse to the word Copy and click on it with the left mouse button. Now the address can be pasted into the site review form.
To access the site review form, go to the FamilyClick home page and click on Help at the top of the FamilyClick home page. Next, click on Submit a Site for Review. Move your mouse cursor to the field labeled I recommend this site. Click the right mouse button and in the menu that appears move
the mouse cursor to the word Paste. Now click the left mouse button and the address should appear in the text field. You can also enter an address directly in this field. Next, select either “Access should be added” if the site was incorrectly blocked or “Access should be removed” if the site should have been blocked. Then specify the FamilyClick access level that the site should be added or removed from. Then enter your email address and any comments explaining why you think this site should be allowed or denied. Our reviewers will investigate the site and make any changes that are required. You should expect a response by email within 2 to 3 business days.
The reporting process is easier when you have been denied access to a site. When you attempt to access a web page that FamilyClick has denied you access, you will see the Access Denied screen. Click here to view the Access Denied Screen.
If you do not see this screen, you are not being denied access by FamilyClick. You will know for sure you are being denied access if there is a link to submit the site for review at the bottom of this screen. If you click on this link you will be taken to the Site Review form and much of the information, including the exact address, will already be filled in. Typically when a subscriber cannot access a site it is because the access level their account is set at does not allow the type of content they are trying to access. That is why we include a link to review the access level definitions first. If a site is being denied consistent with these definitions it will not be made available.
